The new ink or toner cartridge has a number of metal contacts that connect to similar metal contacts in the printer allowing them to communicate. Solution: – Take the cartridge out of your printer and make sure all strips, tabs or plastic covers are removed before installing the cartridge again.ĭirty / damaged contacts stop chip data being read:
Problem: – You forgot to remove protective covers or plastic strips that are attached to a new cartridge when you first take it out of its packaging. Click here for the solution below on how to fix this However, sometimes the printer just doesn’t do that correctly and believes that the old one, or no cartridge, is currently inserted instead.
Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels. Here are the most common reasons why your printer isn’t recognising a cartridge: A message on your printer warning ‘ no cartridge installed‘, ‘ cartridge not recognised‘, or words to that effect.A HP Printer displaying ‘ cartridge error‘, ‘ HP cartridges locked‘, ‘ cartridge protection enabled‘ or ‘ HP ink cartridge not compatible‘.A low or empty level of ink and toner displayed on your computer.Your printer says ‘ printer cartridge not detected,‘ or your printer cannot detect ink.Your printer says ‘ toner is not compatible.‘.There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like: Once the update is completed, your printer is back to working condition!ġ1.Computer error message when printer cartridge not recognised. The update program will start, choose the right printer and start.ġ0. Hold down the red stop/clear button on the printer and then the same time hold down the start button, wait approx 1 min.ħ. Drag the file "CLP365W_V3.00.02.19.hd" to the usblist2 program, a black file box will open, you will see the file open and the numbers run until done, then the black box will close.Ĩ. Plug the printer back in to the power source. Plug in your printer to your PC with the USB connection.ĥ. Unplug your printer from the power source.Ĥ. Business PCs, Workstations and Point of Sale Systemsġ.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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